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Exchange/Cancel/Return
Where can I check the order details?
You can check it in [My Account] -> [My Order].
How long does it take to ship?
In general, it takes 14 days from the payment completion date. There may be a delay of 7 to 10 days depending on the situation.
The product I want to purchase is out of stock. Can I know the restocking schedule in advance?
No, the timing of re-stocking varies depending on the product, and sales products are updated periodically. Please check the new products that will be announced later.
The product I’ve ordered was canceled for out of stock. How long does it take to get a refund?
After canceling the order, the cancellation of card payment will be accepted within 3 business days. However, depending on the circumstances of the card company, there may be some differences in the period of refund.
Please, mind that only logged in users can submit questions